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Customer Service

We are always happy to hear from you. Good news or bad news, we are here to make sure that you have your place in the decorative hemp movement. Growing together we will help normalize this beautiful and hard working plant all while improving our knowledge, our environment, and our lives. 

You can reach out to us in anyway you like. Start a chat here on this very website by hitting the 'Let's Chat' button in the bottom right. You can also call us directly during business hours to 1-773-480-6350, or hit us up on your favorite social media platform. We are excited to serve you.


At The House Hemp Shop, we offer simple flat rate shipping options for all of the products we are allowed to ship. We take great care in packaging our products to ensure they arrive safely and undamaged and would love to talk to you directly about it after you place your order. If there are any issues with your shipment, please contact us and we will work to resolve the problem.


We want all of our customers to be completely satisfied with their decorative hemp arrangements, unfortunately for sanitary reasons we cannot accept returns. If for any reason you are not satisfied, please contact us within 7 days of receiving your order and we will work with you to find a solution. We do not offer refunds, but we may be able to offer an exchange or store credit depending on the circumstances.


We accept all major credit cards as well as PayPal for online orders. In-store purchases can be made with cash, credit, or debit. If you have any questions or concerns about payment, please don't hesitate to contact us.


At The House Hemp Shop, we welcome wholesale inquiries from retailers interested in selling our decorative hemp arrangements. Please contact us for more information on pricing and minimum order requirements. We take pride in our products and are confident that they will be a great addition to your store.

Call Us Anytime. 1-773-480-6350

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